○ Ask for the PK-12345 number
○ Advise pax - Everything is based off the Package Terms and Conditions - Only time we're giving real money back to the pax is if it's cancelled w/in 24 hours. Anything beyond that is credit or non-refundable.
- within 24 hrs - full refund *** (most important)
- middle window - credit TBD
- within 30 days - no refund, no credit
- Ask lead pax to email in the request
○ Pax can cancel on their My Trip page
○ Platform should work
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